Frequently Asked Questions
Everything you need to know about shopping with Ring AE
Are all electronics sold on Ring AE authentic and under warranty?
Yes, we only sell 100% authentic products sourced directly from authorized distributors. Every electronic item comes with a standard manufacturer warranty covering technical defects.
How long does shipping take within the UAE?
We offer express delivery across the UAE. Orders placed before 2 PM are typically delivered within 24 to 48 hours, excluding public holidays.
What is your return policy for electronic goods?
You can return products within 7 days of delivery, provided they are in their original, unopened packaging with all seals intact. Due to hygiene and security reasons, opened electronics cannot be returned unless they are faulty.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, and Cash on Delivery (COD) for orders under a certain threshold.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS containing a tracking link and a unique tracking number to monitor your shipment in real-time.
Do you offer technical support for setup?
Our customer support team is available via WhatsApp and email to guide you through basic setup and troubleshooting for any device purchased from our store.